Content EngineTerms of service
Last updated 17 September 2026
Content Engine is operated by Connectwyze ("we", "us"), registered at [registered address], Malaysia. By creating an account you agree to these terms. If you are agreeing on behalf of a company, you confirm you may bind it.
1. The service
Content Engine plans, writes and designs social media content, checks it, and publishes what you approve to social platforms you connect. It uses third-party AI models to do this. We may change or improve features; if we remove something you rely on, we will tell you by email first.
2. Your account
Keep your sign-in details to yourself and tell us promptly at support@connectwyze.com if you think someone else has them. You are responsible for what the people you invite to your organization do in it. You must be old enough to enter a contract where you live.
3. Your content, and who owns what
Everything you upload — your website material, documents, photos, product information and brand rules — stays yours. You grant us the licence we need to store it, read it and use it to produce content for you, and nothing else. Content the service produces for you is yours to use, including commercially. We do not use your material to train our own models, and our AI providers are instructed not to train on it.
4. What you may not do
- Publish content that is unlawful, deceptive, hateful, or that infringes someone else's rights.
- Upload material you have no right to use, including other people's photographs and trademarks.
- Impersonate a person or organisation, or present generated content as an independent testimonial.
- Break the rules of a connected platform (Meta, LinkedIn, TikTok, YouTube), or use the service to send spam.
- Attempt to breach, overload or reverse-engineer the service, or resell it as your own product without a written agreement.
5. AI content is a draft until you approve it
The service checks claims against the material you give it, but AI can still be wrong. You are responsible for what is published under your name or your client's. Review before approving, particularly for prices, health, financial and legal claims, and anything a regulator cares about.
6. Plans, credits and payment
Plans are billed monthly in advance through Stripe and include a monthly allowance of credits. Work consumes credits at the rates shown on the Credits page in the app. Unused credits roll over up to your plan's cap and otherwise expire at renewal. Top-up credits are non-refundable once spent. Prices are in US dollars and exclude any taxes we are required to charge.
If a payment fails, we will tell you and retry for a few days. Your data stays; the plan does not renew until payment succeeds.
7. Cancelling and ending
Cancel at any time from the billing portal; your plan runs to the end of the period you have paid for and is not pro-rated. We may suspend or close an account that breaks these terms, or that puts our platform accounts at risk, and will explain why unless the law prevents us. After closure we delete your workspace data within 90 days.
8. Third-party platforms
Connecting Meta, LinkedIn, TikTok or YouTube is subject to their terms. They may change their APIs, review requirements or approvals at any time, which can limit what we can publish for you. We are not responsible for their decisions or downtime.
9. Availability and liability
We work to keep the service running but do not promise it will be uninterrupted or error-free, and we do not guarantee any marketing outcome. To the extent the law allows, our total liability in any 12-month period is limited to what you paid us in that period, and we are not liable for lost profits, lost data or indirect losses. Nothing here limits liability that cannot legally be limited.
10. Changes and law
We will give at least 30 days' notice by email of material changes to these terms or to prices. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
Contact
support@connectwyze.com